- Full refund for quality issues: Within 30 days, if the product you received has any quality problems, please contact us (hnxinshiye@outlook.com) and we will arrange a refund unconditionally.
- 30-Day Hassle-Free Returns – Except for customized items, if the item is unused and in its original condition, you can send it back for any reason.
- Customized products cannot be refunded: Due to their special nature, customized products cannot be refunded after they are sold. Please understand this before placing an order.
- Return shipping: If it is a quality issue, this store will bear the return shipping cost. If it is not a quality issue, please bear the shipping cost by yourself.
Our goal is to offer only the finest personalized gifts available, ones that will create lasting memories and provide years of enjoyment. Each product we select must meet our strict standards of workmanship and design. Our highly trained production staff then artfully customizes each order to your specifications. Before any item ships from our facility, it must pass a final inspection for quality and accuracy. Personal Creations stands behind the quality of every product we sell.
If you have any questions about the product you received, please contact us（hnxinshiye@outlook.com）